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Frequently asked questions
What is the return policy?
Returns & Refunds
We offer a 30-day return policy (14 days for EU orders). Items must be unworn/unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase. To start a return, contact us at infomistpaw@gmail.com. Returns without prior approval will not be accepted.
Damages & Issues
Inspect your order upon arrival. Contact us immediately if your item is damaged, defective, or incorrect.
Non-Returnable Items
Perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids/gases, sale items, and gift cards cannot be returned. Contact us with questions about specific items.
Exchanges
To exchange, return your item for a refund, then place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you if it’s approved. Approved refunds are issued to the original payment method within 10 business days (processing time may vary). Contact us at infomistpaw@gmail.com if more than 15 business days pass after approval.
For more detailed information click on TERMS AND POLICIES
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
You will be able to track your order once payment is finalaised at checkout.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
